Gambling is entertainment. At GoJudi, we believe it should stay that way. This page outlines our commitment to responsible gambling, the practical tools we provide to every Malaysian member, and the professional support resources available to anyone who feels their gambling may be moving beyond enjoyment.
GoJudi is an adults-only platform. You must be at least 21 years of age to register, deposit, or place any wager on GoJudi. We enforce this requirement through mandatory age verification as part of our KYC process. Underage gambling is illegal and harmful — we take this responsibility seriously every single day.
GoJudi was built with Malaysian players in mind — and that means we think about more than just games and payouts. It means we think about our members as people. The vast majority of players who enjoy GoJudi do so safely, treating it for exactly what it is: entertainment. But we also know that for a small number of people, gambling can become a problem. This page exists for them.
Whether you are a player in Kuala Lumpur who wants to set a weekly spending cap, a member in Penang who needs a break from the platform for a few months, or someone in Johor Bahru who is genuinely concerned about their gambling habits — GoJudi provides practical, accessible tools and honest guidance to help you stay in control.
If you have a concern about your gambling right now, you do not need to read this entire page. Scroll down to the Support Resources section and reach out to one of the organisations listed there. Help is available, and seeking it is a sign of strength.
Every GoJudi member has access to the following responsible gambling tools, available directly from their account settings or through our support team at any time.
Set a maximum daily, weekly, or monthly deposit cap on your GoJudi account. Limits take effect immediately when reduced. If you choose to increase a limit, a 24-hour cooling-off period applies before the increase is activated — giving you time to reconsider. Suggested starting point for casual play: RM200–RM500 per week.
If you need to take a break from gambling altogether, GoJudi's self-exclusion tool lets you lock your account for a set period — from 30 days up to permanent closure. During an exclusion period, GoJudi will use all reasonable technical measures to prevent you from accessing the platform. To request self-exclusion, contact our support team immediately.
Enable on-screen reminders that notify you when you have been playing for a set duration — for example, 30, 60, or 90 minutes. Time can pass quickly during an engaging gaming session, and session reminders help you stay aware of how long you have been playing. These can be configured in your account settings at any time.
Not ready for full self-exclusion but need a short pause? A cool-off period temporarily restricts access to your GoJudi account for 24 hours, 48 hours, or up to 7 days. During this period, you will not be able to deposit or place wagers. This is a useful intermediate step if you feel your gambling has been more frequent than you intended.
GoJudi members can view their full deposit, withdrawal, and wagering history at any time through the account dashboard. Reviewing this data regularly is one of the most effective ways to maintain honest awareness of your gambling spending. If the numbers surprise you, that is useful information — and a good prompt to consider setting a deposit limit.
If you have decided to reduce your gambling or are managing a gambling concern, you can opt out of all GoJudi promotional communications — including bonus offers, reload promotions, and special event notifications — at any time. Simply contact our support team or update your notification preferences in account settings. Your decision will be respected immediately.
Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise the pattern until it has already caused significant financial or personal harm. Below are common warning signs to be aware of — both in yourself and in people close to you.
If any of the following statements feel familiar, please take them seriously. They do not mean you have a gambling addiction — but they do suggest that a conversation with a professional, or at minimum an honest review of your gambling habits, may be worthwhile.
Spending more money on gambling than you originally intended, on a regular basis.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Gambling with money that was set aside for essential expenses such as rent, bills, food, or transport.
Lying to family members or friends about how much time or money you spend gambling.
Feeling restless, anxious, or irritable when trying to cut back or stop gambling.
Borrowing money, selling possessions, or taking on debt to fund gambling activity.
Gambling interfering with work performance, studies, family responsibilities, or important relationships.
Spending increasing amounts of time thinking about gambling — past wins, upcoming bets, or how to get more money to gamble with.
Feeling the need to gamble with larger and larger amounts to experience the same level of excitement.
Using gambling as a way to escape from stress, anxiety, depression, or personal problems.
Answer these questions honestly — they are for your own reflection only. No data is submitted or stored.
All of the following organisations provide free, confidential support for gambling-related concerns. They are staffed by trained professionals and are not affiliated with GoJudi — their guidance is independent and entirely in your interest.
Malaysia's national welfare hotline, operated by the Ministry of Women, Family and Community Development. Available 24 hours, 7 days a week. Call or WhatsApp 15999 for counselling, crisis support, and referrals.
An internationally recognised charity providing support, information, and free counselling for anyone affected by problem gambling. GamCare's resources and online chat are accessible from Malaysia.
A peer-support fellowship for people who share the goal of stopping problem gambling. Based on a 12-step programme, with meeting groups in Kuala Lumpur, Penang, and other Malaysian cities.
Problem gambling is recognised as a treatable behavioural condition. Government hospitals in Kuala Lumpur, Penang, and Johor Bahru offer psychiatric and addiction counselling services on referral.
Most players manage their gambling without issues. These habits are what responsible, enjoyable gambling typically looks like in practice.
Decide on a maximum amount you are comfortable losing before each session — and treat it as an entertainment cost, not an investment. Once that budget is gone, the session is over.
Decide how long you will play before you start — and use GoJudi's session reminder feature to keep track. Taking regular breaks is good for decision-making and keeps the experience fresh.
Gambling is entertainment, not a reliable income source. If you find yourself gambling primarily to make money — rather than for the enjoyment of the game itself — that is worth reflecting on.
Chasing a loss by increasing your next bet is one of the most common patterns that leads to problem gambling. Accept that losses are a normal part of gambling and step away when your session budget is used.
Gambling when you are stressed, upset, or under financial pressure increases the risk of poor decisions. If you've had a difficult day, consider a different activity before logging in to GoJudi.
Planned breaks — even just a few days away from the platform each month — are a healthy habit. GoJudi's cool-off period feature makes it easy to build in structured pauses without requiring full self-exclusion.
The following sets out GoJudi's formal commitments and procedures with respect to responsible gambling. This policy applies to all GoJudi members and governs how our team operates in this area.
GoJudi enforces a strict minimum age requirement of 21 years for all account holders. Age verification is a mandatory step in the KYC process — no withdrawal will be processed from any account that has not completed age verification with a valid government-issued identity document.
Accounts found to belong to individuals under 21 years of age will be permanently closed and all associated balances forfeited, in accordance with our Terms & Conditions. GoJudi also strongly encourages parents and guardians to make use of parental control tools available on shared devices to prevent underage access to online gaming platforms.
If you suspect that someone under 21 is using a GoJudi account, please contact our support team immediately at [email protected]. We will investigate and take action without delay.
Any GoJudi member may request self-exclusion at any time. Self-exclusion is available for the following durations: 30 days, 90 days, 6 months, 12 months, or permanent (indefinite) closure.
To initiate self-exclusion, contact GoJudi's support team via live chat or email. Your request will be processed immediately upon receipt, without any cooling-off delay. During an active self-exclusion period:
GoJudi will use all reasonable technical measures to enforce self-exclusion. Members who have self-excluded should also consider contacting other gambling platforms they use, and registering with national self-exclusion schemes where available.
GoJudi's operations team monitors platform usage for behavioural patterns that may indicate problem gambling. Indicators include but are not limited to: rapid escalation in deposit frequency or amounts, extended uninterrupted gaming sessions, high-frequency loss-chasing patterns, and sudden changes in playing behaviour following a significant win or loss.
Where such patterns are identified, GoJudi may proactively contact the member with responsible gambling information, offer to activate deposit limits or cool-off periods on the member's behalf, or in more serious cases, apply a temporary restriction on the account pending a welfare check.
GoJudi will never use a member's gambling behavioural data for marketing optimisation in a way that exploits vulnerability. Responsible gambling monitoring exists solely for the protection of our members.
All GoJudi customer-facing support staff receive responsible gambling training as part of their onboarding process. This training covers how to identify signs of problem gambling in customer interactions, how to communicate sensitively about the issue, how to activate responsible gambling tools on a member's account, and how to direct members to appropriate external support resources.
GoJudi does not permit its marketing or promotional communications to:
GoJudi is here for your enjoyment — and we want it to stay that way. If you are playing well within your means and having fun, we look forward to welcoming you back to the platform. If you have any concerns about your gambling, please use the tools and resources on this page before they become a bigger issue.
For players aged 21 and above only. Gambling involves financial risk. Support available via Talian Kasih 15999 and our Responsible Gambling resources.